At Certified Hair Collection, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. All sales are final due to the product that is being sold.Once the sale is in place, that's final. There are no cancellations allowed. Returns are honored if we ship the wrong product to you. All products are sold as is. Certified Hair Collection is not responsible for anything after your package has shipped to you. Shipping time is 2-3 days via fed ex, not including the weekend and holidays. Thank you for your support!